Customer Enquiry Advisor (Pipeline) – DHL
DHL Express is seeking applications for Customer Enquiry Advisor in Kuwait. This is your chance to become and International Specialist in the timely pick-up and delivery of customer materials and shipments. Your amazing shipment handling abilities will enable our customers to grow their Global Business! Join us and help us achieve our mission of Excellence Simply delivered by having a best day, every day. In this Customer Enquiry Advisor positionthe jobholder is responsible for answering customer calls and inquiries ensure customers bookings and traces are actioned as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The agent is also responsible in helping to achieve revenue targets through effectively promoting and selling DHL’s products and value added services. Your Tasks Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action. Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices. Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments. Ensure that the customer is fully updated on any query or issue within the agreed time of one hour and if an alternate call back time has been agreed with the customer on a specific issue/query. Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times. Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly. Promote and sell DHL’s value-added services participate actively in the Sales Lead programme to contribute to the country revenue. Highlight opportunities and suggest solutions to improve DHL’s procedures, technology and service so that DHL can provide continuously universally high level of service to all customers. Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently to promote a positive team spirit. Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of team leaders. Need More Details and Apply Job Here
Cafe Assistant – Marks & Spencer
Description of Accountability: Maintains aspirational Hospitality and Fresh Counter standards throughout the trading day for customers and colleagues Uses the Ready to Trade Checklist and product specification checklist to maintain opening Standards Ensures products are displayed according to visual display standards for opening and maintained at all time Implements principles of ‘Clean As You Go’ for kit, counters and seating areas Logs equipment failures in line with the checklist provided Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP Maintains a high level of personal and food hygiene at all times Need More Details and Apply Job Here
Customer Service Associate – Marks & Spencer
The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team (i.e. housekeeping duties, visual presentation standards, etc.). What you will do:- Description of Accountability: Creates a sparkling clean and organized environment by maintaining store standards and cleanliness Participates in and attends all store meetings and other related functions Represents a positive attitude toward the merchandise, the brand and the company Participates in all inventories Assumes and completes other duties as assigned by store management. Meets or exceeds weekly sales targets Satisfactorily completes all duties as assigned by management Is punctual and adheres to designated work schedule Is flexible and works well with peers and management to accomplish duties Follows M&S Policies and Procedures 100% Performs housekeeping duties as required Creates a positive first impression for the customer through an energetic attitude and adhering to dress code Greets customers immediately upon entering the store with a smile and sincere non business like greeting Provides customers with current relevant information Provides quality service in the fitting rooms, follows up with customers in a timely manner, maintains cash wrap cleanliness and attempts to add on to the sale about the product Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness and captures customer information in the database Sincerely thanks all customers for shopping at M&S as they exit the store, and invites them back. Need More Details and Apply Job Here
Junior Graphic Designer
The Junior Graphic Designer is in-charge of designing and developing in-store communication materials as well as social media posts. Job Responsibilities Designs directional signage for showrooms Designs communication POS Designs promotional stands Designs packaging for private label brands Designs social media posts Adheres to brand guidelines Need more details and Apply Job Here