Purpose and Scope of the Job: The Room Service Attendant is responsible to provide a warm, caring atmosphere and to provide luxurious and personalized service for patients, families and visitors. The room service will attend to all guests’ need and take care for food & beverage service.
Main Duties and Responsibilities/Performance Standards
- Serves food and beverages to patient, patient’s family and visitors daily for all meals. (Takes the menu, communicates to kitchen, delivers the food, arranges, sets up and clears the table).
- Communicates patients and companion’s food likes, dislikes and allergies accurately to the kitchen & ensure kitchen compliance before service.
- Maintains Royal & Imperial Rooms’ inventory which is required to check after each discharge.
- Cleans & sanitizes food & beverage service utensils after patients or family use and after room discharge.
- Ensures complementary services are delivered to patient’s room.
- Responds promptly, appropriately, and professionally to patient/family perceptions of and needs for care and services.
- Responds to requests for information promptly and refers the patient/family’s concern to appropriate hospital personnel immediately.
- Act fast and take ownership for guests complain.
- Communicates the patient’s need for assistance to nurses in need of moving out of bed to prevent accidents or transport non-ambulatory patient with wheelchair.
- Manages food & beverage service for special hospital or patients’ events.
- Ensures safety standards (occupational and patient safety) are complied.
- Performs miscellaneous job-related duties as assigned by the Direct Reporting Authority.
- Ensure the amenities are place in all the discharge room after the room is clean by the House Keeping.
- Refilling the Amenities daily.
- Physical Demands: Need to stand minimum 8 hours duty and to carry heavy trays of juices.
