IT Project Manager
We are seeking a highly experienced Project Manager to lead and manage the requirements analysis, customization, integration and implementation of our flagship IT Product. This product leverages a modern tech stack, including .NET Core, Angular, SQL Database, MicroServices and Cloud Native Architecture and other advanced technologies. The ideal candidate is a proactive, strategic leader who thrives in managing complex, multi-phased projects and is adept at ensuring high-quality, on-time delivery in dynamic environments. This role involves working closely with internal teams, clients, and leadership to align on business goals, setting up of team members, oversee technical delivery, and guarantee successful product implementation and client satisfaction. End-to-End Delivery Management Lead and manage the complete product lifecycle, encompassing development, testing, deployment, and client implementation phases. Ensure all deliverables align with business requirements, meet quality standards, and adhere to agreed timelines and budgets. Track and report on KPIs (Key Performance Indicators), success metrics, and overall project health to key stakeholders and management. Need More Details & Apply Job Here
IT Associate – Service Desk
Job Title: Technical Support Associate – Service Desk Job Summary The Technical Support Associate (TSA) is responsible for delivering world-class technical support for all systems and services supported by the Information Technology (IT) department. Support is provided via telephone, remote access, email, and onsite visits. The TSA must demonstrate expertise across a wide range of evolving IT technologies, policies, and procedures, and consistently deliver reliable, VIP-level user support with professionalism and accuracy. Job Responsibilities Provide comprehensive VIP technical support across client environments, including desktops, laptops, mobile devices, IP phones, and client applications. Diagnoses, troubleshoot and resolve incidents, escalating issues when necessary. Serve as a single, high-quality point of contact for VIP IT customers. Monitor, manage, and track the status and progress of all open incidents to ensure timely resolution. Classify and prioritize incidents based on business impact and urgency. Handle IT incidents and service requests efficiently, aiming for first-contact resolution. Collaborate effectively with IT teams to achieve departmental goals. Build a strong knowledge of client business environments to drive higher first-call resolution rates. Perform scheduled after-hours support duties as assigned. Need More Details & Apply Job Here
IT Support Assistant
Under general supervision, performs a variety of technical duties in support of the information system; provides technical support to users; troubleshoots hardware and software problems associated with the computers and related equipment; installs hardware equipment and software applications. POSITION ACCOUNTABILITIES: To provide first line assistance to users when problems with systems arise To help and resolve issues immediately or to log and escalate as appropriate Diagnose hardware and software faults and solve technical and application problems. To ensure that all system and process issues and incidents are logged in the helpdesk system and tracked and closed upon completion of the task. To work with managers and staff from across the community to build the confidence of end users in the new system. Monitoring and maintaining computer systems and networks Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Supporting the roll-out of new applications Setting up new users accounts and profiles and dealing with password issues Responding within agreed time limits to call outs. Prioritizing and managing many open case at one time Perform other tasks as assigned by direct manager. POSITION QUALIFICATIONS: Qualification: Diploma in IT, Microsoft Certification and related Experience: 3 to 5 years of experience supporting large user group. Transferable Residence Need more details and Apply Job Here
IT Manager – Support & Operations
The role would lead a team of developers for the operations and support of existing digital initiatives (website, mobile app) and future digital initiatives (in-store kiosk marketplace etc.). The primary responsibility is to perform continuous assessment on the systems and improvise, fulfill the gaps where applicable. Introduce & maintain the operational process to address the pain points of Business to improvise and ensure the applications are secure throughout and the on-going issues are addressed. This role will be based in Kuwait, managing the local team & development partners. Should have experience in leading commerce development projects with good understanding of retail business framework, technical architecture, deployment of commerce software and integration of the online store to any other systems. Need more details and Apply Job Here