IT Support Assistant
Under general supervision, performs a variety of technical duties in support of the information system; provides technical support to users; troubleshoots hardware and software problems associated with the computers and related equipment; installs hardware equipment and software applications. POSITION ACCOUNTABILITIES: To provide first line assistance to users when problems with systems arise To help and resolve issues immediately or to log and escalate as appropriate Diagnose hardware and software faults and solve technical and application problems. To ensure that all system and process issues and incidents are logged in the helpdesk system and tracked and closed upon completion of the task. To work with managers and staff from across the community to build the confidence of end users in the new system. Monitoring and maintaining computer systems and networks Troubleshooting system and network problems and diagnosing and solving hardware or software faults. Supporting the roll-out of new applications Setting up new users accounts and profiles and dealing with password issues Responding within agreed time limits to call outs. Prioritizing and managing many open case at one time Perform other tasks as assigned by direct manager. POSITION QUALIFICATIONS: Qualification: Diploma in IT, Microsoft Certification and related Experience: 3 to 5 years of experience supporting large user group. Transferable Residence Need more details and Apply Job Here
IT Manager – Support & Operations
The role would lead a team of developers for the operations and support of existing digital initiatives (website, mobile app) and future digital initiatives (in-store kiosk marketplace etc.). The primary responsibility is to perform continuous assessment on the systems and improvise, fulfill the gaps where applicable. Introduce & maintain the operational process to address the pain points of Business to improvise and ensure the applications are secure throughout and the on-going issues are addressed. This role will be based in Kuwait, managing the local team & development partners. Should have experience in leading commerce development projects with good understanding of retail business framework, technical architecture, deployment of commerce software and integration of the online store to any other systems. Need more details and Apply Job Here
IT Manager – Business Solutions
Lead and manage the digital initiatives by overseeing requirement gathering and elicitation processes, ensuring the accurate documentation of User Stories and Process Flows. Manage effort estimation and coordinate with Solutioning and QA teams to align on delivery deadlines and achieve project objectives Job Responsibilities • Lead and manage cross-functional teams to identify, document, and analyze complex business requirements and processes, ensuring alignment with strategic objectives and Agile methodologies. • Oversee the development and execution of strategic business solutions, guiding end-to-end software development efforts to enhance the company’s retail operations, with a strong focus on Agile frameworks. • Direct and manage comprehensive data analysis initiatives, supporting high-level decision-making processes related to sales trends, customer behavior, and inventory management, while integrating Agile software development practices. • Drive the creation and approval of business cases and projects that support the implementation of innovative retail initiatives, leveraging in-depth knowledge of retail best practices, industry benchmarks, and Agile principles. • Act as the primary liaison between senior business stakeholders and technical teams, ensuring the seamless translation of complex business needs into scalable Agile software solutions • Provide strategic insights and recommendations based on extensive market research, competitive analysis, and industry trends to inform and shape the company’s retail strategy, with a focus on Agile methodologies • Mentor, coach, and lead a team of business analysts, fostering a dynamic and collaborative work environment that embraces continuous improvement and Agile principles. • Exhibit exceptional communication and interpersonal skills, facilitating effective collaboration between business and technical teams, and ensuring alignment with organizational goals and Agile practices • Demonstrate a proven track record of managing and implementing successful business initiatives within a retail environment, with an emphasis on Agile and end-to-end software development methodologies • Maintain and expand knowledge of retail technologies, including POS systems and e-commerce platforms, with a strong focus on leveraging Agile software development. • Experience with Magento or similar e-commerce platforms is a strong advantage • Relevant certifications such as Certified Business Analysis Professional (CBAP), Agile, or similar managerial credentials are highly desirable • Continuously monitor and stay updated with retail industry best practices and advancements, providing strategic recommendations to senior stakeholders to drive innovation and operational excellence Need More Details & Apply Job Here
IT System Administrator
We are seeking an experienced IT Engineer to join our team in Kuwait. The ideal candidate will be responsible for managing and maintaining our company’s IT Systems and Infrastructure. Preferred Candidate: 1. Experience with Microsoft Office 365 and Microsoft Azure. 2. Strong knowledge of Cloudflare, Fortinet Firewall. 3. Experience with virtualization technologies, such as VMware or Hyper-V. 4. Proven work experience as an IT System Administrator or similar role. 5. Certifications in relevant IT disciplines, such as Microsoft Certified & Cisco Certified & Microsoft Azure Certified are highly desirable. Skills •Network administration, Server administration •Hardware and software troubleshooting •Security implementation Language Known – Arabic, English Interested candidates can send CV to jobs8kuwait@gmail.com