The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Job Responsibilities

Plans, directs, coordinates and controls the total number of incoming calls from existing customers

Attends to enquiries from new prospects and makes outgoing calls

Opening new job cards related to the service center

Solving customers problems related to delivery and showroom

Conduct customer satisfaction surveys

Forward customer complaints by email to call centre supervisor

Execute telemarketing campaigns

Ensure proper call execution in order to maintain highest quality customer service and increase sales

Candidate Requirements

Bilingual – good command of both English and Arabic

2 year experience in the same field

Expert in using Microsoft Office applications (Word, Excel and PowerPoint)

Good communication skills

Clear voice and pronunciation

Team player

Friendly attitude with customers and team members

Excellent customer service skills

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