Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services

Job Responsibilities

•    Deliver on sales and customer satisfaction objectives
•    Maintains good relationships with customers by meeting and exceeding their expectations
•    Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
•    Ensures customers’ awareness of all products and services available
•    Resolve complaints with sensitivity and involve others when needed
•    Addresses customer hesitation and resistance
•    Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
•    Ensures that the details of all vehicle transactions are accurately documented and registered
•    Conducts a memorable hand over with the customer
•    Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
•    Prospects for new customers
•    Captures prospect information and maintains a prospect database
•    Communicates with customers periodically to ensure that positive relationships are maintained
•    Follow the Order-to-Delivery process to ensure customer satisfaction