Under general supervision, performs a variety of technical duties in support of the information system; provides technical support to users; troubleshoots hardware and software problems associated with the computers and related equipment; installs hardware equipment and software applications.
POSITION ACCOUNTABILITIES:
- To provide first line assistance to users when problems with systems arise
- To help and resolve issues immediately or to log and escalate as appropriate
- Diagnose hardware and software faults and solve technical and application problems.
- To ensure that all system and process issues and incidents are logged in the helpdesk system and tracked and closed upon completion of the task.
- To work with managers and staff from across the community to build the confidence of end users in the new system.
- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Supporting the roll-out of new applications
- Setting up new users accounts and profiles and dealing with password issues
- Responding within agreed time limits to call outs.
- Prioritizing and managing many open case at one time
- Perform other tasks as assigned by direct manager.
POSITION QUALIFICATIONS:
Qualification: Diploma in IT, Microsoft Certification and related
Experience: 3 to 5 years of experience supporting large user group.
Transferable Residence
