The Key Account Manager is responsible for managing key accounts, maintaining a long term relationship with accounts and maximizing sales opportunities within them.
- Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.
- Responsible for the development and achievement of sales through the direct sales channel & Agents
- Focusing on growing and developing existing clients, together with generating new business.
- Write business plans for all current and opportunity tender business.
- You will act as the key interface between the customer and all relevant divisions.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Negotiating contracts with client and establishing timeline of performance.
- Train distributors to ensure continual improvement in capability, knowledge, and customer service, performance and profitability.
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